Overview
Return, Replacement & Refund Policy
At Urdukan, we carefully inspect and pack every order before dispatch. Please note that we do not accept returns for general or change-of-mind reasons.
However, if you receive a damaged, missing, or incorrect product, we will be happy to assist you after verification.
1. Damaged, Missing or Incorrect Products
If your order contains:
- A damaged product
- A missing product
- A wrong product
you must contact us within 48 hours of delivery to raise a claim.
2. Unboxing Video is Mandatory
A complete and continuous unboxing video is mandatory for any claim related to damaged, missing, or incorrect products.
The video must clearly show:
- The unopened parcel and shipping label
- The package being opened
- All products received inside the parcel
- The condition of the products
Claims without a proper and complete unboxing video may not be accepted.
3. Verification & Resolution
Once we receive your claim and supporting video, our team will review the issue. If the claim is verified and approved, we may provide a replacement or refund, depending on the nature of the issue.
4. Non-Returnable Orders
We do not accept returns due to:
- Change of mind
- Incorrect product selection by the customer
- Personal preference
- Ordering the wrong size, quantity, or design
Please carefully check the product details before placing your order.
5. Contact Us
For any damaged, missing, or incorrect product, please contact our customer support team within 48 hours of delivery with your order number and complete unboxing video.
Thank you for choosing Urdukan.
Urdukan – Your Trusted Partner for Cake Baking & Decoration Materials. 🎂